>>> Develop the service offer and the image of HR function :

→ Listen to “customers” and give them a clear vision of HR services

• Ellaborate with them an inventory of their needs to build service specifications
• Have a set of indicators which allows to assess customer needs, level of activity, possible dysfunctions and customer satisfaction
• Choose the organisation which allows proper continuity of service

→ Step into the logic of “shared service centre”

• Industrialise/standardise relations with customers
• Build on efficient tools
• Develop a service offer

→ Put the HR function “ahead”, in corporate communication
therefore on the intranet (or internet for external applicants)

• Have intranet as the natural access point to HR information and processes
• Publish corporate instructions
• Educate on HR policies and give “meaning” to political orientations
• Give visibility to all non-confiential information

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